- Ready to 'Take Control' of your career and join a legendary team?
- Trezor created the world’s first hardware wallet and has been setting the standard for self-custody, open source transparency, and top-tier security since 2013. We're not just part of crypto. We helped build it. Proudly independent and Czech-based, we’re still led by our founders, who actively shape the future of digital freedom.
- We’re now looking for our next Technical Support Specialist, but this isn’t your average support job.
- You’ll help users around the world through written conversations that actually make a difference. No phone calls. Just meaningful problem-solving that helps people protect their digital assets and gain financial security.
- You’ll develop deep knowledge across the Trezor ecosystem, from hardware troubleshooting and blockchain transactions to user education, while growing into a confident, clear communicator on a fast-moving and supportive team.
- If you like turning complex tech into clear answers and helping people stay safe in crypto, read on.
- 👉 What You'll Do
- Continuously learn about the entire Trezor ecosystem and become confident in cryptocurrencies and digital security, staying on top of industry trends
- Begin by replying to customer inquiries through our ticketing system (Zendesk), where your clarity and calm approach turn complex blockchain problems into smooth user experiences
- Support users on a wide range of topics, from Trezor hardware wallets to the Trezor Suite application, guiding them through key tasks with empathy and precision
- Offer both pre-sales guidance and post-purchase support, ensuring every customer feels heard, supported and informed at every step
- Moderate and assist in our community forums, helping keep conversations respectful, accurate, and helpful
- Improve and maintain our knowledge base, user manuals, and other self-help content because clear documentation helps everyone
- Get involved in side projects with a startup mindset — whether it’s QA, product design, marketing, or fraud prevention, your contributions can shape our tools and culture
- Support adjacent customer support functions, including Logistics Support, during peak periods, incidents, or staffing gaps
- 💪 About You
- You have previous experience in client-facing tech support or similar roles where troubleshooting complex issues was key
- You're naturally tech-savvy, enthusiastic about solving problems across various domains - especially software, hardware, and operating systems
- Resilience and empathy are your strengths, particularly when helping customers through high-stress situations or financial setbacks
- Experience with tools like Zendesk, Slack, Notion, GitHub, or Google Workspace is a huge advantage and will help you thrive in our fast-moving environment. Bonus points if you're comfortable with macOS or Linux-based workflows
- You're proactive, energetic, and bring fresh, out-of-the-box thinking. We value people who challenge the status quo
- Bonus points if you’ve worked in industries with high risk or fraud exposure (like fintech or crypto)
- If you can tick most of these off, you'll be a great fit:
You live and breathe crypto. This means you
- Have a solid grasp of Proof of Work vs. Proof of Stake, hardware vs. software wallets, and the difference between CEX and DEX
- Can calmly explain how stablecoins exist across multiple blockchains
- Understand UTXOs vs. smart contract blockchains, Layer 1 vs. Layer 2, and how gas fees behave (including what causes spikes)
- Know what EVM is and its connection to Ethereum, plus the difference between BIP39 and SLIP39
Use WalletConnect and know why it matters
- Have experience using or purchasing BTC, ETH, SOL, POL, BASE, BNB, ARB, OP, XRP, and ADA
- Can spot a dusting attack, phishing site, or fake airdrop in seconds
- For this role, you should live near Prague and be available to join us in the office 1–2 days a week for collaboration, knowledge sharing, and staying connected
- 🤝 Why Join Trezor
- A unique opportunity to be part of a pioneering, security-first company in the crypto industry
- Option to receive part of your compensation in bitcoin
- A budget for professional development (training programs, courses, and workshops of your choice)
- A high level of flexibility - you can choose your own balance between working from the office and working from home
- Renovated offices with a gym, massages, football table, billiards, PlayStation, 3D printer and free on-site parking
- A friendly working environment, regular company events, and fun team get-togethers
- We're focused on impactful support, not stressing over strict KPIs
- Additional benefits such as a MultiSport card, company mobile phone tariff, yoga, fitness classes, and more
- 👋 Sounds good? Send us your CV and a cover letter. We’ll get in touch with you as soon as we review your application.
