Join Our Mission at Takealot Fulfilment Solutions | We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.
Who We're Looking For
- Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
- Purpose of the role: Manage services and relationships with the assigned courier service providers. Adhere to SLA’s to ensure that service delivery is in accordance with customer expectations.
- This position reports to the Courier Service Manager
Your responsibilities can include
- Manage services provided by courier service providers, ensuring service levels are met.
- Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s
- Maintain Standard Operating Procedures for the department, ensuring regular reviews of SOPs, and identify areas where SOP’s can be improved and implement changes accordingly
- Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.
- Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.
- Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.
- Maintaining good relationships and manage services of service providers and giving formally measured feedback
- Examine claims for loss or damage and send to manager for approval of processing.
- Reconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.
- Continuously seeking innovative courier solutions for our clients to provide a more encompassed service to our clients.
Qualifications and experience
Post Matric Qualification in logistics or relevant
At least 3 years in a distribution and 3PL environment
Proficiency in relevant software applications and packages Computer Literacy Prior of knowledge & keeping abreast of transport legislative requirements
Attributes required
Able to work under pressure & project a professional image of the company
Planning and organising ∙ Conflict resolution
Problem solving skills ∙ Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner
Flexible and open towards change
Relationship-building skills
Attention to detail/Quality of output
Communication: Verbal
Communication: Written
Methodical ∙ Analytical skills
Advanced numerical skills
Goal orientated and motivated to succeed
Assertive
Interpersonal skills
Why Join TFS
- Purpose-driven impact: Transform lives through logistics innovation
- Advanced technology: Work with cutting-edge systems in a fast-paced environment
- Career growth: Thrive in an agile space that champions continuous improvement
- Inclusive culture: Your unique perspective drives extraordinary results
- At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.
More than just a job, we offer
A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.
Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.